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Shipping Policy


How does the delivery process work?

1.  Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
2.  After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
3.  Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at      a suitable time, they will contact you to resolve the issue.


How are items packaged?

We package our products in boxes which are very appealing though we provide our users choice to select the packaging of their order which incur costs.

What is the range of locations to which Khanpan ships their products?

Khanpan ships throughout India!

My order has been shipped. Now how can I track it?

A)  Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
B)  You can track the status of your package 24 hours after your order is dispatched from our warehouse.
C)  Following are some our trusted courier partners:

1.  Aramex - http://www.aramex.com/
2.  DTDC - http://www.dtdc.in/
3.  Bluedart - http://www.bluedart.com/
4.  Ecom Express - http://www.ecomexpress.in/
5.  Delhivery - http://www.delhivery.com/
6.  Fedex – http;//www.fedex.com/

 

What is the estimated delivery time?

We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

1.  Though, we keep 99% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can       live up to our promise of providing fresh, non-expired products.
2.  While we are trying our best to avoid this situation, these products might delay your order.
3.  If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to      dispatch all orders within 5 days of order date.

 

Are there any shipping charges applicable on my order?

1.  We have standard shipping charges for most addresses.
2.  A minimum flat Rs.50 charge is applied to all orders below Rs.1500, while we have certain options for faster delivery baring costs as     desired by you while checkout. Orders above Rs. 1500 get free shipping though Overnight and 1-day shipping services are available and     are chargeable. COD charges are extra which need to be bared by the customer.

 

Does Khanpan ship outside India?

Unfortunately, Khanpan does not ship outside India at the moment.