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Help Categories

Order Status

Address can be added from the account after you log in and Phone number can be added while creating your profile, please send email for the changes to be done in your profile
In My Account section the facility is provided to check the status of the order
When this happens create a ticket for us to resolve, do not forget to enclose necessary proof of order like order number, payment ID, transaction, date, list of goods orders and copy of confirmation email which you received in your email inbox.
Raise a ticket for us to act in time and find out the reasons for failure

Returns And Refunds

Goods Once ordered are considered to be sold, the sold goods are not returnable.
For Damaged , Defective product do not accept the package if its damaged or torn boxes, ask the courier person to return the same. Defective or Damaged product , raise a ticket for appropriate resolution. Goods once sold are neither returned nor replaced, but will depend upon manufacturer's terms and conditions of guarantee, warranty, return and refund. Contact manufacturer's customer care number for resolution if any.
Return , Replacement, Guarantee, Warranty are decided by manufacturer and you are requested to get in touch with them, the customer care numbers are available on their packing box /label
No Return of goods allowed as a part of business process
Return of goods not allowed as a business process. Orders once placed can not be cancelled, No Refunds

Cancellations And Refund

Orders can not be cancelled once placed.
Cancellation of order is not allowed
Read all cancellation related questions and answers for better clarity
Cancellation of order is not allowed
There is no refund policy However, if committed in written by the organization due to any reason, the necessary follow up will be done by email only and shall be informed to you from time to time.

My Account

Go to Register button and enter all your valid information, so that your create your account
Option is available in My Account to create multiple addresses
Forgot password option is available to reset the password

My Wishlist

Search Product, Add to Cart, if you remove from cart, the system will ask you to add in the wish list
The facility is available in My Account

General

You can pay for the purchase using gift voucher, rewards earned, debit or credit cards
Its very safe to pay online, now a days the financial institutions issuing debit and credit card give you adequate security for safe transactions
3 D secure password facility is given by your banker who has issued you debit or credit card
Payment gateway facilitates to collect digital payment from you
COD is Cash on Dispatch, this is the option for keeping orders on hold till the products are ready for dispatch, The goods will be delivered if and only if the due payment is received
The reward points earned during your purchase, referrals , purchase by your designated family and friends can be utilized to pay for your purchases. This happens during check out process

Khanpan Wallet

khanpan wallet is a place where you can add extra money and can check out quickly
Khanpan wallet is a one place where all different types of rewards, gift vouchers, khanpan cash can be added and utilized appropriately as per need of the customer
Use debit, credit card to complete the payment
You can add amount in wallet so that the check out shall be hassle free
For every purchase on site by you or your designated family and friends you earn rewards
When you do not transact for 365 days, your rewards shall be made zero and account shall be terminated automatically

EMI

All orders are eligible for pay later or EMI option, check the options during payment process
Pay Later or EMI option will be decide by the respective banker, list will be available for you during payment

General Questions

Please create ticket, we shall be happy to help you
A person who registers with the website can buy from khanpan.in
Search the products, add the products in cart and complete the payment
Yes you can, payment only in Indian currency please
create ticket and write to us for proper resolution of your concern
unspam all the emails received from us and save the email in your contact book of email
When you unsubscribe the registered email id, please note you no more remain valid registered member and all notifications and communication for you will not be delivered to your inbox. You loose your reward points accumulated in your account.
Best viewing can be on laptop or desktop for the website

Payment

You can use debit, credit cards, gift vouchers received by you, reward points earned to purchase goods
Yes that the good idea, and we are working towards it. Presently this facility is not available
In such cases you need to take up the matter with respective banking authorities and cyber crime authorities for appropriate resolution
Please contact respective banking authorities and cyber crime agencies for appropriate resolution
Cash on Dispatch requires you to clear due payment before the goods are shipped to your address
Its like a normal order, but order will not be dispatched before payment is cleared
You need to add the address where delivery is expected before booking the order. We will not dispatch the order to this address till you clear the necessary payment
Cash on Dispatch, decides that if the due payment is received before dispatch the goods will be dispatched to courier partner for delivery. if you delay this the goods will be delayed for delivery
Cash On Dispatch does not attract anything extra
In that case pay by other payment methods available to you
Yes shipping charges are applicable

Cancellation Returns

We can suggest you substitute product or you get the credit note
You can order any quantity but we will decide the dispatched quantity and delivery schedule based on the total available stock and future availability of the product ordered.
Yes you can do so, but not after placing the order
Return / Refund / Replacements are not allowed
Returns are not available, but for any pre approved case you will have to bear the shipping charges for return
Return or exchange of goods is not possible
Warranty / Guarantee of the product is the same as decided by the manufacturer.

Privacy

Please read all privacy related question and answers to get proper clarity
unsubscribe from the email list, but that will stop all your important notification and communication from us to you
All financial transactions are safe and secure and governed and controlled by respective financial institutions
Your all financial transactions are safe as per razorpay-icici, payment gateway policies

Shipping Related Queries

The ordered products, goods shall be delivered at your door steps
Please read all help question and answers related to shipping topic for better clarity
Yes there some places/ items for which delivery might take longer and it will be informed to you from time to time
The instructions can be given to the delivery person which is visiting to your place, coordinate and give date and time
This is possible in very rare case, though the undelivered order amount can be credit to you in your wallet account of khanpan.in
Do not accept if the courier person delivers the product with shabby packaging condition or torn outer cover.
Yes, you have to add those many delivery addresses
Yes, order can be delayed for delivery under prior intimation before dispatch
Delivery or shipping charges are based on size in Kilo grams off the order and distance to be travelled and are different for different orders
shipping charges are calculated separately
The order tracking facility is provided in your control panel once you log in
We are improving the system to deliver the product within 2 hours but 7 to 10 days delivery schedule is applicable now
The deliveries are managed by the third party companies and they have their operational norms, you can call the courier agency and deviate the time slot as per mutually convenient time.
Return of goods is not acceptable as a business process
When the courier person visits to deliver the product, see that the package is in intact condition if not do not accept the product from the courier agent.
You will get what you have ordered or you can get its equivalent as specified by the manufacturer. But if its not the product you ordered, you will get a credit note upon receipt of the material to base unit and after inspection that its in good condition.
In such cases, we may ask for alternate address or please raise a separate ticket so that we address this issue for you appropriately
Once you log in, in your control panel, the tracking status and details are available to be viewed
Gift wrapping if mentioned explicitly in the order, it will be done and will be charged separately to you

Account Related

For Registration you get reward points and for every purchases you add rewards, for making transaction with khanpan.in, registration is a must
Yes, Your personal details are secured
Registration is Free and you get 20 reward points for joining khanpan.in as a member
If your account is in-active for 365 days, you will have to re-create your registration and you will loose al your rewards earned
You get 20 reward points and a you become eligible to invite your family and friends for every new member due to you you get 2 rewards points, each and for purchases done by your family and friend you keep earning 0.5% of their purchase value as your reward points
You can deactivate your registration but you will loose all your credit , reward points earned immediately. These lost points will not be recovered.
When it happens that you do not remember the password, you can reset and create new password
Go to log in , click on forgot password, a password link will be sent to your registered email id, click the link to reset the password and log in with new password
Yes, You can edit your personal details, in case of any assistance you can write to us / create ticket for assistance
Write an email and we shall be able to assist you, In email write your name, complete address with pincode, email ids which you generally use , mobile numbers. Our back end team shall be happy to assist you
Email address can not be changed by the customer, for the purpose of ease in tracking, it can only be changed in some cases with the help of back end team.
Yes, Email id is essential to complete the registration process. Email is the only means by which organization can keep in touch with you for order related information