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FAQ

once the items ordered are packed and kept ready for dispatch, AWB code with tracking details shall be shared with you by email, you are expected to track the delivery by the link provided. You are welcome to write to us for any further assistance.

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Product delivered is different than that of product ordered, we shall receive the product back and you will get the product ordered by you.

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We take maximum care in packing the product before giving it to delivery agency, If you noticed that the packaging is damaged externally please do not accept the product.

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COD = Cash On Dispatch is available instead of Cash On Delivery

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Delivery of Orders are processed by third party logistics companies and therefore we are bound by the timelines offered by them. Hyper local option is available for localized deliveries and should work faster.

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Please note there is no replacement or refund as per business policy.

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once order is placed, it can not be cancelled till the backend team approves the cancellation. This request will be assessed on merit of every individual case. Generally there is no order cancellation.

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There are specialized agencies and labs to test the adultery, you can process the doubtful samples there under suitable technical and legal guidance at your own risks and costs.

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There are specialized agencies and labs to test the adultery, you can process the doubtful samples there under suitable technical and legal guidance at your own risks and costs.

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The offers are subject to availability of stock. If the stock in offer is available then you should get the offer. Offer valid till stock lasts.

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In personal care and beauty products, any product allergy related issues to be taken up with the manufacturer directly. on the product packaging all the relevant details are generally mentioned by respective company

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The image of the products on this website are only representative however only supports in giving insight. Please note the manufacturer or supplier can change the product packaging and the material / goods remain the same, this happens without giving prior notice.

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As per business policy we do not give any refund

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As per the business policy, replacements are not considered and not honored for any reason.

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As per our business policy, goods once sold will not be returned back due to any reason

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The products are branded and sourced directly from brand approved channel of distribution of goods.

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To redeem gift card you need to know the gift card number and PIN. use these details while / during your new purchase. The gift card amount shall be deducted from the product price and the remaining excess amount if any need to be paid by you.

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Gift card validity is mentioned in the email received by you, if information is not available please write back to us, we shall be happy to help you.

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You can redeem gift card rceived from khnapan on www.khanpan.in website

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To redeem gift card, gift card number and pin is required, if the purchase value is higher you have to pay the excess amount, if the purchase value is lesser you are advised not to use gift card.

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